The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• Customer service
• Design thinking
• software products
• Advertising and marketing
• Disruptive technologies
• FreshDesk
• future of work
• books

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• Customer service
• Zoho
• Girish Mathrubootham
• Freshdesk
• United Airways
• Salesforce
• SaaS
• Zendesk