The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• Disruptive technologies
• software products
• books
• Customer service
• Advertising and marketing
• Design thinking
• future of work
• FreshDesk

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• SaaS
• Zendesk
• United Airways
• Customer service
• Girish Mathrubootham
• Salesforce
• Zoho
• Freshdesk