The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
Tag : design-thinking
What colleges and business schools teach is becoming outdated rapidly in a dynamically changing world. They need to include systems thinking and deep listening as foundational disciplines to prepare students to be life-long learners
This week: The power of design thinking in driving agility and a culture of learning
How a design thinking approach to HR can make things simple and transform organisational culture
By integrating ideas from a host of new approaches like Design Thinking, continuous learning, coaching and facilitation, one can create distinctive and relevant learning opportunities
The mission will succeed—or fail—because of people. And to get people involved, we need to reframe the problem and identify ways for each set of stakeholders to contribute
Under what circumstances does a creative cluster strategy work to spur innovation?
Some critics have declared that design thinking is dead. They fail to see the value of the holistic view it propagates
IDEO China’s Charles Hayes on how the globally renowned design and consulting company operates in a Chinese context
Design thinking expert Jeanne Liedtka believes that everyone has the potential to be an innovator. They just need to know how.