Masterclass
Understanding platform power—disruption or destruction?
![Understanding platform power—disruption or destruction?](https://d25ecq9zgd9hts.cloudfront.net/img/2019/12/platform-power.jpg)
Platforms. data, analytics are not going to go away. The good news for incumbents: they do have strengths they can play to. The bad news: They will need a different mindset and rethink customer experience