Sridhar Vembu built Zoho by questioning the conventional wisdom. For the longest time, no one took much notice. But now people are curious about what makes him—and Zoho—tick

• Read Time : 28 mins

• Tags
• PREMIUM CONTENT
• organisational culture
• culture of autonomy and trust
• Girish Mathrubootham
• Zoho Schools of Learning
• cloud services
• SaaS
• Sridhar Vembu
• learning from doing
• Zoho
• Soichiro Honda
• software products

The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• FreshDesk
• future of work
• Disruptive technologies
• Advertising and marketing
• Customer service
• Design thinking
• books
• software products

Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits

• Read Time : 3 mins

• Tags
• Hiring for a start-up
• NPSP
• policy
• Entrepreneurship
• Talent Management
• software products

India’s new software products policy marks a watershed moment in its economic history. Can the nation make it count?

• Read Time : 8 mins
• 2 Comments

• Tags
• NPSP
• policy
• National Health Stack
• National policy on software products
• platforms
• India Stack
• software products