Companies like Amazon, IKEA and Ritz-Carlton are proactive in anticipating customer's needs and nipping problems in the bud

• Read Time : 6 mins

• Tags
• Ritz-Carlton
• IKEA
• Customer satisfaction
• Amazon
• Brand advocates
• Jeff Bezos
• Big Data
• Behavioural economics

There's a smart way to turn customers into your biggest business ambassadors--and that too, without wasting big bucks on advertising.

• Play Time : 6 mins

• Tags
• Brand Advocates
• End-to-end Experience
• Coke
• Google