Companies like Amazon, IKEA and Ritz-Carlton are proactive in anticipating customer's needs and nipping problems in the bud

• Read Time : 6 mins

• Tags
• Amazon
• Ritz-Carlton
• Customer satisfaction
• IKEA
• Brand advocates
• Big Data
• Behavioural economics
• Jeff Bezos

There's a smart way to turn customers into your biggest business ambassadors--and that too, without wasting big bucks on advertising.

• Play Time : 6 mins

• Tags
• Google
• End-to-end Experience
• Coke
• Brand Advocates