This book is based on two principles: coaching is about raising performance and is based on psychological principles.
What coaching is all about
Coaching is goal focused, seeks to raise performance and energy and is positive.
A person's thinking is a key determinant towards the ultimate level of performance.
It can unlock potential
John Whitmore said, "Coaching is unlocking a person's potential to maximise their own performance. It is helping them to learn rather than teaching them."
Clarifying expectations is essential at the outset to coaching.
Goals are one of the fundamental building blocks for coaching. The coach adds value by giving multiple perspectives.
Awareness and responsibility lie at the heart of coaching. The coaching depends on raising the awareness, and awareness leads to responsibility.
Listening is the heartbeat of the coaching conversation. Without effective listening, we cannot coach.
Listening doesn't stop with the ears. Listening is about :
Listening with the EARS
Listening with the EYES
Listening with the HEART
Feedback is one of the greatest gifts that one person can give another. Quality feedback leads to generating higher awareness
Empathy and showing empathy is an essential ingredient in coaching. It is a continuum between apathy and sympathy.
Apathy - Empathy - Sympathy
Empathy is the ability to see the world from the other person's perspective. It is sometimes described as walking for an hour or so in the other person's shoes.
Avoid the extremes of apathy and sympathy
Apathy is where we can't be bothered. The other person's perspective doesn't matter. It is not a place for the coach to be in. The other end is sympathy. In a sympathy mode, the coach is taking on the problems and that's not good.
Let go of judgement
Learning to let go of judgement is one of the fundamentals for effective coaching. It requires acceptance of the other person. It is too easy to write off individuals or teams in terms of their performance.
Known only to self, i.e. the private world, hidden from others
What others know and you also know about yourself
Unknown to both you and others
Not known to you, but known to others
Most common mistake of managers, this is comfort with routine
Do it now
Think through clearly, more long term
Self disclosing is an important step in coaching self development - this helps build trust.
Make a connection
The top coaches are always 'people people'. Their ability to connect effortlessly and maturely with people helps them win.
Performance = Potential minus Interference
Coaches work with their people to reduce interference - this is usually focus, distractions, time and discipline management, etc.
Challenge and support
Most used, mostly bullying leaders
Rare , but gets best results
Indifferent, typical of bureaucratic firms
Integrate thought and feeling
Emotional Intelligence combines head and the heart. It integrates thoughts and feelings.
Silence can be helpful
The presence and use of silence helps create significant learning in coaching.
True coaching needs commitment from both sides. A commitment to be in a better place than before!
President (Corporate Strategy and Business Development)
Aditya Birla Group
Before his current assignment at Aditya Birla Group, Shivakumar was Chairman & CEO at Pepsico India. Prior to that he was Managing Director at Nokia India. Before joining Nokia, he worked with consumer electronics maker Philips and top consumer goods firm Hindustan Unilever. He is an engineer from IIT Chennai and an MBA from IIM Calcutta.