The Tao of customer service
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
Tag : disruptive-technologies
Not just a family business
Unlike some of his peers, Azim Premji has shown the ability to walk away from the company that he built and not portray himself as indispensable
Invest in getting better at having good conversations
Listening well, staying open and exploring an idea in conversation, brings tremendous learning and real growth
The power of a good story
Three learnings from the general elections: strong messaging, an ear to the ground, and involving the cadre pay off
Chunk and compound to learn more, and learn fast
Re-discovering two mental models that humans have used to learn
How do you keep track of your changing customer needs?
The digitisation wave and Andy Grove’s strategic inflection points, Clayton Christensen on understanding the customer’s jobs to be done, disruptive technologies, optimising board composition in the digital era, and understanding “phygital”
The science of photos & the art of capturing impressions of a changing world
This Week: How photos are changing business trends, India’s wages crisis, the black hole photo, lessons from Peter Thiel, the future of work, and what is safe to forget
Courage, change, and new skills
This Week: Managing change at scale, the power of digital disorder, thinking methods that foster innovation, better meetings, turning ideas into reality, and autonomous vehicles and car insurance
What’s your reason to get to work every day?
Finding fulfilment at work, alternatives to GDP, McKinsey’s conflict of interest, choosing the right team mix for Mars, and disruptive technologies
The Gist
Disruptive tech: There’s hope for the future. But fear too
We are facing an avalanche of disruptive technologies. But adapting to change will not be easy. Sometimes it will even seem traumatic. Some insights from Vivek Wadhwa with Alex Salkever's book ‘The Driver in the Driverless Car’
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