Dispatches from China
China steps towards intelligent manufacturing
China is committing itself to automation. If all goes as per plan, soon robots and automation will be the norm in Chinese factories
Columns
New Rules of Business
Improve customer satisfaction at minimal cost: Convert customers into 'employees'
Involve customers and cede control over certain activities by providing them an obstacle-free, easy-to-navigate and secure platform to perform tasks
Ask Bagchi
Staying motivated when rivals raise a lot more money
Shift the conversation to two things: what about the rival's business plan enabled it to raise the money? And, how is it at all relevant to you?
Cautionary Tales
What we can do about the rising challenges in hiring
How to navigate a job market where a lot of people are looking at start-ups primarily for a big spike in their salaries
New Rules of Business
The Changing Face of Competition that can Knock You Down
New age competition is hydra-headed, indirect and invisible. The best way to tame it: be obsessed about your customers
Private Unlimited
Your Unfair Edge
Life and business are built upon unjustly distributed advantages, and there's no reason to disdain only a few of them
New Rules of Business
Reputation Management: What to Do When Your Brand Is Hit by a Scandal
As Mattel and Airbnb's Brian Chesky showed, an unconditional apology and self-penalization work
Stories At Work
Overturn perceptions that subvert a new strategy
What works and what doesn't when you have Doubting Thomases
Stories At Work
Business Storytelling is Not About the Hero's Journey
You don't need a complex plot or theatrics. Narrating experiences and anecdotes can make an abstract concept concrete and build its memorability
New Rules of Business
Conscious Capitalism: How Social and Environmental Initiatives Improve Bottom Line
Unilever, particularly through its Lifebuoy brand, and Apple are reaping the rewards of looking after the interests of all their stakeholders
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