The Tao of customer service
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
Tag : future-of-work
The science of photos & the art of capturing impressions of a changing world
This Week: How photos are changing business trends, India’s wages crisis, the black hole photo, lessons from Peter Thiel, the future of work, and what is safe to forget
What’s your reason to get to work every day?
Finding fulfilment at work, alternatives to GDP, McKinsey’s conflict of interest, choosing the right team mix for Mars, and disruptive technologies
The root of human ingenuity
This Week: Behind the Wunderman-JWT global merger, Facebook’s moral dilemma, the changing nature of work, digital inclusion, creative imagination and more
Is your company fostering decline?
Three learnings from the annual conference of the Society of Human Resource Management: Who do you hire, why space for dissent is an important part of dialogue, and knowing what you are not working on
In pursuit of purpose
This Week: Finding purpose, reclaiming the social aspect of work for office-less workers, the rise of Asian tech firms, and Internet trends 2017
The office of the future: Palace or co-working hive?
For a variety of reasons—technological, economic, and social—the office as we knew it for most of the 20th century is going away. A look at what the new office says about where society may be heading
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