A new set of winners and losers are poised to emerge from the ashes of the pandemic. And a wall of foreign capital is pouring in to fund a slew of digital startups. A peek into what 2021 portends

• Read Time : 16 mins

• Tags
• kiranas
• Disruption
• Covid-19
• formalisation of economy
• Entrepreneurship
• regulating technology
• Capital
• NBU apps
• SaaS
• Super app
• Digital Economy
• digital payments
• China
• trendspotting
• Startup
• The Great Reset

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• Zendesk
• Salesforce
• Girish Mathrubootham
• United Airways
• SaaS
• Zoho
• Freshdesk
• Customer service