The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• Advertising and marketing
• Disruptive technologies
• books
• FreshDesk
• Design thinking
• Customer service
• software products
• future of work

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• Zoho
• SaaS
• Zendesk
• Salesforce
• Freshdesk
• Customer service
• Girish Mathrubootham
• United Airways