The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

• Read Time : 3 mins

• Tags
• future of work
• FreshDesk
• books
• software products
• Customer service
• Design thinking
• Advertising and marketing
• Disruptive technologies

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

• Read Time : 11 mins

• Tags
• Zoho
• Freshdesk
• Girish Mathrubootham
• Zendesk
• Customer service
• SaaS
• United Airways
• Salesforce