• Explore
    • By Category

      • Entrepreneurship
      • People
      • Leadership
      • Technology
      • Big Ideas
      • Strategy and Innovation
      • Capital
      • Newsletter - FF Insignts
      • Newsletter - FF Life

      By Content Type

      • Articles
      • Columns
      • Videos
      • Podcasts

      Editors picks

      Around the web

      Contributors

  • About Us
    • Who we are
    • Founding Members
    • Advisory Council
    • Media
  • Sign In
  • Sign In

Tag : customer-service

The Tao of customer service
  • Founding Fuel
  • Jul 07, 2019 5:07a.m.
  • Newsletter
The Tao of customer service

The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again

  • Read Time : 3 mins
  • Tags
  • Design thinking
  • software products
  • future of work
  • Advertising and marketing
  • Disruptive technologies
  • Customer service
  • FreshDesk
  • books
Everybody loves a good fight
  • Founding Fuel
  • Apr 27, 2015 6:04p.m.
  • Entrepreneurship
Everybody loves a good fight

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk.

  • Read Time : 11 mins
  • Tags
  • Zoho
  • SaaS
  • Zendesk
  • United Airways
  • Salesforce
  • Customer service
  • Freshdesk
  • Girish Mathrubootham

Editors Picks

FF Life: Notes from a rookie doodler—five lessons
A battle of unequals
The soul in the machine: Thinking about thinking
Building Back Better: Lessons from Zoho's founder
Why we need a new framework for India@100

Latest

FF Life: Sunny summer days and shadows of the past
Modern Times redux
FF Life: How much should you invest in a stock?
FF Life: Style Guide 2023
Perspectives on democracy, progress & changemakers

The Aadhaar Effect

Why the world’s largest identity project matters

  • About Us
  • Careers
  • Privacy
  • Terms
  • Refunds and Cancellation Policy
  • Contact Us

Subscribe to the Founding Fuel newsletters, FF Insights (every weekday) and FF Life (weekend edition), specially curated for entrepreneurial leaders looking for an Indian lens on things that matter.

We will not spam you. You can unsubscribe at any time.

Copyright Founding Fuel Publishing Pvt Ltd © 2015-2021