The Gist
Bosses need to be coaches in the new workplace
Insights from Jim Clifton and Jim Harter’s book ‘It’s the Manager’. The book is based on the largest global study by Gallup on the future of work
Tag : books
The Gist
‘The power of coaching is to offer a different perspective’
Google’s Eric Schmidt, Jonathan Rosenberg and Alan Eagle share what they learnt from their mentor, legendary coach Bill Campbell, in their book ‘Trillion Dollar Coach’
Learning to stay relevant
Bridging the knowledge gap in a changing world, how leaders stay relevant, and the method behind Roger Federer’s magic
Three must-read books on strategy for the digital era
We need new frameworks and approaches to re-think strategy and how it should be formulated and taught in this new age. That’s what I learnt from my recent personal learning journey.
The Tao of customer service
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
Must reads: Five books on the surprising traits of best employees & leaders
The best books of 2019 (so far) on finding people with unique strengths, coaching, productive meetings, and bad bosses
The difficulty of entrepreneurship
Entrepreneurs operate in an environment where consumers want the best a capitalist society can offer, but insist on protectionism of the kind only a socialist system confers
The tough questions investors ask
Uber got away because it was funded by private equity. But what about Tata Steel and ITC? What cloak do they wear to get away from scrutiny?
Chunk and compound to learn more, and learn fast
Re-discovering two mental models that humans have used to learn
How do you keep track of your changing customer needs?
The digitisation wave and Andy Grove’s strategic inflection points, Clayton Christensen on understanding the customer’s jobs to be done, disruptive technologies, optimising board composition in the digital era, and understanding “phygital”
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