Walk a mile in the user’s shoes
For ground-breaking innovation, keep the user at the centre, and get a good cultural understanding of the actual place where your product will be used
Tag : design-thinking
The Tao of customer service
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
Learning to learn
What colleges and business schools teach is becoming outdated rapidly in a dynamically changing world. They need to include systems thinking and deep listening as foundational disciplines to prepare students to be life-long learners
Reimagining people practices
This week: The power of design thinking in driving agility and a culture of learning
You want an agile company. But is your HR agile?
How a design thinking approach to HR can make things simple and transform organisational culture
Strategic Intent
A new learning cheatsheet
By integrating ideas from a host of new approaches like Design Thinking, continuous learning, coaching and facilitation, one can create distinctive and relevant learning opportunities
How Design Thinking can help the Swachh Bharat Mission
The mission will succeed—or fail—because of people. And to get people involved, we need to reframe the problem and identify ways for each set of stakeholders to contribute
Design and business: Creative clusters
Under what circumstances does a creative cluster strategy work to spur innovation?
Design and business: The future of design thinking
Some critics have declared that design thinking is dead. They fail to see the value of the holistic view it propagates
Design and business: Practicing design thinking in China
IDEO China’s Charles Hayes on how the globally renowned design and consulting company operates in a Chinese context
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