·Business & Strategy
The Tao of customer service
The job of a customer service executive is not just to solve a problem, but also to ensure that the problems don't repeat ever again
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Founding Fuel
Latest
Fresh perspectives and timely insights from the Founding Fuel network. Stay current with the latest articles, conversations, and ideas shaping leadership and business strategy.
·Technology & the Future
Technology is politics
July 3, 2019: A roundup of news and perspectives on disruptive technology from around the world. In this issue: Huawei, AltSchool, Sidewalk Labs, Chernobyl and mobile market
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N S Ramnath
Senior Editor | Founding Fuel
·Leadership & Organisation
Must reads: Five books on the surprising traits of best employees & leaders
The best books of 2019 (so far) on finding people with unique strengths, coaching, productive meetings, and bad bosses
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D Shivakumar
Operating Partner | Advent International
·Entrepreneurship, Startups & Innovation
Embrace chaos and ambiguity to build world class software products
Products often mean you are embarking on a choppy, risky, longish journey. You are thinking about a customer problem from first principles, with no sight of when you will get anywhere close to a business model, revenues, customers and profits
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Amit Ranjan
Architect for the National Digital Locker Project | Ministry of Electronics and IT
·Technology & the Future
What, me trust?
June 24, 2019: A roundup of news and perspectives on disruptive technology from around the world. In this issue: Deepfakes, Facebook’s Libra, CRISPR, Slack IPO and Oxford University
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N S Ramnath
Senior Editor | Founding Fuel
·Entrepreneurship, Startups & Innovation
The difficulty of entrepreneurship
Entrepreneurs operate in an environment where consumers want the best a capitalist society can offer, but insist on protectionism of the kind only a socialist system confers
FF
Founding Fuel
·Economy, Policy & Society
Paving the road for world-beating software products from India
India’s new software products policy marks a watershed moment in its economic history. Can the nation make it count?
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Amit Ranjan
Architect for the National Digital Locker Project | Ministry of Electronics and IT
·Business & Strategy
The ‘inside-out’ mindset for digital transformation
In “digital transformation”, transformation comes before technology. And the process begins with looking inside at your strengths and aligning them to the transformation process
FF
Founding Fuel
·Business & Strategy
The ROI on goodness
It makes more economic sense for business to be good in the longer run
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Charles Assisi
Co-founder and Director | Founding Fuel
·Leadership & Organisation
Not just a family business
Unlike some of his peers, Azim Premji has shown the ability to walk away from the company that he built and not portray himself as indispensable
FF
Founding Fuel
·Economy, Policy & Society
Why anti-trust is antiquated for Big Tech
A compelling alternative approach for regulators is to build ‘data democracy’—give users ownership of their own data and allow them share or un-share it with tech aggregators based on the quality of service they get
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Charles Assisi
Co-founder and Director | Founding Fuel
·Technology & the Future
The cobra effect and other stories
June 8, 2019: A roundup of news and perspectives on disruptive technology from around the world. In this issue: Clean energy, AI ethics, Facebook, gene editing and more
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N S Ramnath
Senior Editor | Founding Fuel
·Work, Careers & Personal Mastery
Invest in getting better at having good conversations
Listening well, staying open and exploring an idea in conversation, brings tremendous learning and real growth
FF
Founding Fuel
·Technology & the Future
The importance of asking the right question
June 2, 2019: A roundup of news and perspectives on disruptive technology from around the world. In this issue: Uber’s impact on taxi drivers, Ather Energy, Huawei, AI pizza checker and more
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N S Ramnath
Senior Editor | Founding Fuel
·Leadership & Organisation
The BJP’s real Brahmastra
With its thumping win at the hustings last month, Prime Minister Narendra Modi and the BJP have proven themselves as master storytellers. The way it executed the integrated communication strategy for the crucial 2019 elections holds important lessons for leaders across India Inc
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Anmol Shrivastava
Entrepreneur, strategist, and technology consultant